| # |
Response |
| 1 |
-Provide 24/7 support -Implement a ticketing
system for contacting customer support/services
(similar to plusnet - allows one issue to the
tracked much easier and provides a permanent
record of questions/responses) -Adding a service
status indicator for gw6 -Providing more FAQs and
tutorials on the f2s website -Allowing the user to
change the 'from' address on the f2s webmail
-Showing graphs for usage data |
| 1 |
1. Web site information 2. Accounts |
| 1 |
:Website needs updating. :When i was Signing
up i rang the sales team and found a very rude
woman on the phone. I guess she must be asked the
same questions all the time and getting fedup, but
she needs to understand that its important to us.
:Dropping the price to tempt 512k to upgrade to
1mb. :the ablity to configure emails to be
forwarded or send a away message to people when
away. :Bigger webspace |
| 1 |
Advertising the incentive to recruit a friend
(I have done so now for 2 people). What handle do
I use as a reference? One MAJOR niggle is not
being allowed '.' in my username. I would MUCH
prefer mark.ewen@f2s.com rather than
markewen@f2s.com. If this could be changed it
would be GREAT! Same for my wife - louise. |
| 1 |
Allow migration to other ISPs |
| 1 |
As a freedom2surf customer of only a week it's
a bit early for me to judge! |
| 1 |
Better newsfeeds! |
| 1 |
Better newsgroup server |
| 1 |
Better setup instructions for new broadband
members |
| 1 |
better speed.. |
| 1 |
Better support hours and allow database users
to use as much of their webspace as they wish for
database use unstead of 5mb. I will be moving
providers simply because of this. |
| 1 |
Better support information. eg, compare with
Zen Internet |
| 1 |
Better Web Page |
| 1 |
better www.f2s.com interface, more options or
features on the Member Area. maybe a few gif's
showing people looking into ADSL wat the
advantafes are. Also the price of Modem on 512k
Uncapped is very pricey maybe offer a cheaper one
say £30. |
| 1 |
By being more proactive in informing
customers, e.g. possibility of moving to capped
1MB for same cost. By advising all customers of
Freedom2Suport when account initially
opened. |
| 1 |
By replying to letters. |
| 1 |
Can they improve ? |
| 1 |
Can't find anything to complain of. |
| 1 |
Charge of the activation fee if leaving within
twelve months could be stopped - you could be
loosing customers to Virgin.net because of this
(particularly customers who move house a
lot). |
| 1 |
cheaper prices for uncapped service |
| 1 |
Cheaper prices, better support options, more
interaction with its customers, such as a live
chat once in a while; A better announcements page
on their website, including downtime, etc... |
| 1 |
Cheaper pricing for 1MB(Uncapped), Web and
e-mail hosting (or more space for that amount) and
2MB(Uncapped) |
| 1 |
cheaper! |
| 1 |
cleaner more profesional website and account
pages |
| 1 |
Don't even think about capping the 512k
product. |
| 1 |
F2support wasn't clearly advertised, i merely
stumbled across it, possibly a joining info pack
would be good? F2surf is good and easy to use for
non-geeks but i found getting lost quite easy ie
not finding the same page twice, i also think it
would be good to use same theme as
f2support. |
| 1 |
Free for the over 60s |
| 1 |
Get afew tips from freedom2support websites on
forums etc.. as most information you require is in
front of you. Ive recommended both websites to
family and friends who have become new customers.
|
| 1 |
Give us more information about the services
they do. EG - you just asked me a question about
their news server - but I didn't know they offered
this! |
| 1 |
have the website updated more often and have
official tech support at weekends. |
| 1 |
I am very happy with it as it is |
| 1 |
I have quite a bit of people |
| 1 |
I sometimes forget my password for the site
and it has not been easy to find how to get a
reminder/hint sent to me |
| 1 |
I think charging customers who have been with
them over 6 months a regrade fee from the Pure IP
home user package to the Connect packages is a bit
tight. I think it should be free. |
| 1 |
i'm held back from updrading to a 1024 adsl
line because i live just outside the 5 mile
radius. This isnt really f2s fault but its an
issue i find very vexing. |
| 1 |
Improve the looks & layout, I find it
looks very drab. |
| 1 |
improve their website content and extend
customer service hours. answer e mails!!! |
| 1 |
Increase the limits on the capped home user
1Mbit products to 5GB and 20GB (from 1GB and 5GB)
to encourage takeup. |
| 1 |
Last week I visited my borther in Germany.
He's on a similar package that I'm on. Why is it
that we still pay so much (comparitavly)? His
T-Online tarif is: 1500 MG linit per month (mine
1000MB) Additionaly MB €1.59/£1.07 (mine £2.99 for
the next GB) Speeds for 1mb/s, 2 mb/s or 3mb/s
(mine up to 1mb/s) Monthly subscription
€9.95/£6.74 (mine £14.99) Source:
http://www2.service.t-online.de/dyn/c/22/07/81/2207812.html
(in german but the figurst speak for themself). Is
ti BT that's screwing us all again? |
| 1 |
Let current subscribers move to lower tariffs.
I use 512kb unlimited, maybe 1Mb with a download
limit would be better for my needs. |
| 1 |
longer support hours on phone |
| 1 |
Longer support hours. It's nearly impossable
for me to give freedom to surf a ring during
office hours while at work. |
| 1 |
Lots of room for improved Customer Service
responsiveness and information. Lower prices on
higher speed ADSL and SDSL. |
| 1 |
lower price for adsl. |
| 1 |
Lower the uncapped 1mb price |
| 1 |
Main area would be more competitive pricing
for 1/2MB uncapped products. |
| 1 |
Make prices competitive, and upgrade Web
hosting OS/Software |
| 1 |
Make sure that they keep the unmetered
packages and review the price structure of these.
F2S was one of the cheapest 512K packages when i
started however i have noticed cheaper unmetered
packages about. however i suspect these won't have
the reliability that F2S does. |
| 1 |
Make the home page more exciting. Give a
detailed explanation about VOIP rather than just
how to set up Babble. Reduce charges!! |
| 1 |
Making their pricing packages cheaper. |
| 1 |
Many ADSL service providers have recently
responded to the glut of cheap "broadband" deals
available [£20 for 128 Kbps etc.] by increasing
the bandwidth available to existing subscribers.
For example, I also have a 1Mbps cable connection,
which has recently been upgraded free to 1.5Mbit.
Apparently, others will upgrade a 512 Kbps
connection to 705 Kbps. In my opinion, F2s was the
best value for money service available in the UK
when I decided to sign up to it. Despite the
excellent quality of service that is provided by
F2S, I'm not so sure that it is still the best
valye for money. If you really want my opinion,
Broadband is still very much in it's infancy. If
F2S can offer people more "bits-per-buck" than any
other provider, there will be a queue of people
wanting to sign up to F2S. As long as the network
has the capacity to serve all those potential
users, F2S could remain one step ahead of it's
competitors. It's worth remembering that people
only sign up to A.O.L. & the like because they
don't know any better!!! F2S could change all of
this!!!!! F2S could become the market leader by
sacrificing a little short term profit for a
longer term gain, both for itself and it's
subscribers. |
| 1 |
may be some form of written communication when
you enrol a customer. I think this might give you
a more professional 'look' although I can see this
putting up the costs indirectly. I have already
recommended 3 friends to f2s in the last few
months... |
| 1 |
More consistancy in their speeds, sometimes
get fluxuations in speed. |
| 1 |
More information on Tutorial - VoIP is very
lacking for a newby |
| 1 |
More support on there own website. A Better
usable website. Improved web hosting, Reduced
pries on un capped 1mb |
| 1 |
More tailor-made options. More information
about the provided hardware. |
| 1 |
More user friendly web site. Most information
is there but not obviously accessible. |
| 1 |
New website, better response times to
technical support e-mails, weekend coverage. |
| 1 |
News server could be majorly improved by
having a larger number of groups, and binarie
groups to be made available. F2S needs to reduce
the price of uncapped 512Kbpps to maye £21 or £20
to keep up wiht the competetion, and to keep
customers happy. |
| 1 |
No suggestions. Just keep up the good
service. |
| 1 |
Notifications to the website hosting customers
when they are going to improve o doing some
changes on the modules and versions they are going
to habilitate |
| 1 |
Offer home users 1.0 & 2.0 mbps speeds at
~£30 and £40 respectively. Offer ANYTHING with
upload speeds > 256 kbps. Espically in
combination with the above. I would pay ~£80/mo
(inc. VAT) for 8 down and 2 up. mmmm |
| 1 |
Offer more competitive rates. |
| 1 |
offering better and cheaper website domains
and hosting. I would buy from them but currently
from 123-reg.co.uk as they are cheaper and the
administration for the domains couldnt be easier.
|
| 1 |
Price reviews are needed badly, that's about
all i would say, oh and maybe a bit more support
hours, not that its |
