1.
What is your age?
| 0-16 |
|
(0) |
| 17-25 |
   7.6% |
(9) |
| 26-35 |
20.2% |
(24) |
| 36-45 |
25.2% |
(30) |
| 46-55 |
20.2% |
(24) |
| 56-65 |
17.6% |
(21) |
| Over 65 |
7.6% |
(9) |
| TOTAL |
98.3% |
119 |
|
2.
Are you male or Female?
| Male |
95.0% |
(113) |
| Female |
4.2% |
(5) |
| TOTAL |
99.2% |
119 |
|
3.
How Often do you visit Freedom2Support?
| Multiple Times Per Day |
5.0% |
(6) |
| Once Per Day |
9.2% |
(11) |
| Few Times Per Week |
23.5% |
(28) |
| Once a Week |
7.6% |
(9) |
| Less than once per week |
42.9% |
(51) |
| Only during major service outages |
11.8% |
(14) |
| TOTAL |
100.0% |
119 |
|
4.
How long have you been using Freedom2Support?
| Over 5 Years |
10.1% |
(12) |
| 3-4 Years |
28.6% |
(34) |
| 2-3 Years |
43.7% |
(52) |
| 1-2 Years |
16.0% |
(19) |
| 6-12 Months |
1.7% |
(2) |
| 3-6 Months |
|
(0) |
| 1-3 Months |
|
(0) |
| Less than a month |
|
(0) |
| TOTAL |
100.0% |
119 |
|
5.
Where did you first hear about Freedom2Support from?
| ThinkBroadband (Formely ADSLGuide) |
25.2% |
(30) |
| Usenet Newsgroup |
2.5% |
(3) |
| Freedom2Surf Staff |
16.0% |
(19) |
| ISP Review |
5.9% |
(7) |
| Net4Now |
0.8% |
(1) |
| Google |
26.1% |
(31) |
| Other Search Engine |
3.4% |
(4) |
| Friend/Colleague |
9.2% |
(11) |
| Other: .net Magazine |
0.8% |
(1) |
| Other: can't remember |
1.7% |
(2) |
| Other: Can't remember |
0.8% |
(1) |
| Other: Can't remember - probably friend or search engine |
0.8% |
(1) |
| Other: can't remember/from the site |
0.8% |
(1) |
| Other: cix |
0.8% |
(1) |
| Other: don't remember |
0.8% |
(1) |
| Other: f2s home page |
0.8% |
(1) |
| Other: So long ago, my memory fails me, please refer to age group! |
0.8% |
(1) |
| Other: users.f2s.net |
0.8% |
(1) |
| TOTAL |
98.3% |
119 |
|
6.
How do you rate the design of the Freedom2Support Website?
| Excellent |
30.3% |
(36) |
| Good |
47.9% |
(57) |
| Ok |
19.3% |
(23) |
| Poor |
2.5% |
(3) |
| Very Poor |
|
(0) |
| TOTAL |
100.0% |
119 |
|
7.
Did Freedom2Support play a part in you joining freedom2surf or deciding to
stay with freedom2surf for your internet needs?
| Yes |
49.6% |
(59) |
| No |
50.4% |
(60) |
| TOTAL |
100.0% |
119 |
|
|
8.
If you are a member of the Freedom2Support Forums, how do you rate them?
| Excellent |
29.4% |
(35) |
| Good |
45.4% |
(54) |
| Average |
10.9% |
(13) |
| Poor |
|
(0) |
| Awful |
|
(0) |
| TOTAL |
85.7% |
119 |
|
9.
How Helpful do you feel the Freedom2Support Team are?
| Very Helpful |
64.7% |
(77) |
| Somewhat Helpful |
31.1% |
(37) |
| Not very Helpful |
0.8% |
(1) |
| Not helpful at all. |
|
(0) |
| TOTAL |
96.6% |
119 |
|
10.
How big a part does the fact that freedom2surf staff post in our forums play
in your decision to use them?
| Very Big |
27.7% |
(33) |
| Big |
45.4% |
(54) |
| Little |
19.3% |
(23) |
| Very Little |
2.5% |
(3) |
| None at All |
2.5% |
(3) |
| TOTAL |
97.5% |
119 |
|
11.
Do you subscribe to the Freedom2Support Mailing List?
| Yes |
71.4% |
(85) |
| No |
27.7% |
(33) |
| TOTAL |
99.2% |
119 |
|
12.
If not, why not?
| Would rather read news in forums |
17.6% |
(21) |
| Volume of Mailings |
4.2% |
(5) |
| Did not know about it |
8.4% |
(10) |
| Too hard to sign up |
|
(0) |
| Delay on News being sent out |
|
(0) |
| Other: Not interested enough! |
0.8% |
(1) |
| Other: Not interested in f2s |
0.8% |
(1) |
| Other: x |
0.8% |
(1) |
| TOTAL |
32.8% |
119 |
|
13.
How Useful do you find the Freedom2Support Server Status Feature?
| Very Useful |
40.3% |
(48) |
| Somewhat Useful |
46.2% |
(55) |
| Not Useful at All |
10.9% |
(13) |
| TOTAL |
97.5% |
119 |
|
14.
Are you aware of the
Freedom2Support Mobile service?
| Yes |
22.7% |
(27) |
| No |
76.5% |
(91) |
| TOTAL |
99.2% |
119 |
|
15.
If so, how do you rate it?
| Excellent |
0.8% |
(1) |
| Good |
4.2% |
(5) |
| Ok |
13.4% |
(16) |
| Poor |
|
(0) |
| Awful |
|
(0) |
| TOTAL |
18.5% |
119 |
|
|
16.
If you have freedom2surf ADSL, what speed is it at?
| 512K |
3.4% |
(4) |
| 1MB |
2.5% |
(3) |
| 2MB |
10.1% |
(12) |
| 2-4MB |
12.6% |
(15) |
| 4-8MB |
61.3% |
(73) |
| TOTAL |
89.9% |
119 |
|
17.
If you are a freedom2surf ADSL User, and you migrated in, where did you
migrate from?
| Tiscali |
5.9% |
(7) |
| Orange |
1.7% |
(2) |
| AOL |
0.8% |
(1) |
| Plusnet |
1.7% |
(2) |
| Pipex Retail |
3.4% |
(4) |
| Nildram |
|
(0) |
| BT Yahoo / BT Broadband |
3.4% |
(4) |
| Eclipse |
0.8% |
(1) |
| Zen |
0.8% |
(1) |
| Other |
16.0% |
(19) |
| TOTAL |
34.5% |
119 |
|
18.
If you are on a speed higher than 2MB, Do you get somewhere near the
advertised speed of your product most of the time? If you are on 2MB and below
please leave this question blank.
| Yes |
35.3% |
(42) |
| No |
38.7% |
(46) |
| TOTAL |
73.9% |
119 |
|
19.
Which of Following freedom2surf services do you use? (check all that apply)
| Pay as you go Dialup |
7.6% |
(9) |
| Anytime 56K Dialup |
|
(0) |
| Domain Name Registration |
21.8% |
(26) |
| Domain Name Email Hosting |
10.9% |
(13) |
| Linux Domain Name Web Hosting |
5.9% |
(7) |
| ASP Domain Name Web Hosting |
2.5% |
(3) |
| Wireless Hotspot Vouchers |
1.7% |
(2) |
| Virtual Vault |
15.1% |
(18) |
| Freedom2Talk |
12.6% |
(15) |
|
|
20.
How do you rate the following services from Freedom2surf On a scale of 1-5
with 1 being poor and 5 being excellent?
If you do not use a particular service please leave the entry blank.
|
Average rank |
|
1 |
2 |
3 |
4 |
5 |
|
|
| ADSL Broadband |
|
(3.7) |
| LLU ADSL Broadband |
|
(3.5) |
| Dialup |
|
(3.7) |
| Email |
|
(3.3) |
| Webspace |
|
(3.6) |
| Wifi Hotspots |
|
(3.2) |
| Virtual Vault |
|
(3.6) |
| Freedom2Talk |
|
(3.4) |
|
21.
How do you rate freedom2surf's Pricing for the following, with 1 being very
expensive, and 5 being very cheap.
|
Average rank |
|
1 |
2 |
3 |
4 |
5 |
|
|
| Cascade Start ADSL Broadband |
|
(3.1) |
| Cascade Lite ADSL Broadband |
|
(3.3) |
| Cascade Home ADSL Broadband |
|
(3.2) |
| Cascade Plus ADSL Broadband |
|
(3.0) |
| Broadband 4 Gamers |
|
(2.6) |
| Linux Web Hosting |
|
(2.9) |
| ASP Web Hosting |
|
(2.7) |
| Email Hosting |
|
(2.8) |
| Domain Name Registration |
|
(2.7) |
| Wifi Hotspots |
|
(2.6) |
| Security Software |
|
(2.3) |
| Technical Support Line |
|
(2.1) |
|
|
22.
How do you rate the freedom2surf web site?
| Excellent |
4.2% |
(5) |
| Good |
28.6% |
(34) |
| Ok |
51.3% |
(61) |
| Poor |
12.6% |
(15) |
| Awful |
3.4% |
(4) |
| TOTAL |
100.0% |
119 |
|
23.
Do you think the f2s website contains enough support resources?
| Yes |
33.6% |
(40) |
| No |
64.7% |
(77) |
| TOTAL |
98.3% |
119 |
|
24.
How do you rate the Freedom2Surf Members Area
| Very Good |
13.4% |
(16) |
| Good |
41.2% |
(49) |
| Okay |
37.0% |
(44) |
| Poor |
5.9% |
(7) |
| Very Poor |
0.8% |
(1) |
| TOTAL |
98.3% |
119 |
|
25.
Would you recommend freedom2surf to a friend?
| Yes |
57.1% |
(68) |
| No |
41.2% |
(49) |
| TOTAL |
98.3% |
119 |
|
26.
How well do you feel freedom2surf communicates with it's customers?
| Very Well |
4.2% |
(5) |
| Well |
16.0% |
(19) |
| Ok |
42.0% |
(50) |
| Poorly |
25.2% |
(30) |
| Very Poorly |
12.6% |
(15) |
| TOTAL |
100.0% |
119 |
|
27.
In what ways do you feel freedom2surf can improve?
| # | Response |
|---|
| 1 | 1. Better email
servers/system. Its old and slow. 2. Update the support content on the f2s
website. 3. Less complex peering/routing .18 hops to telehouse is
ridiculous. |
|---|
| 1 | 1. only occasinal
e-mails detailing service changes 2. recent virtual vault e-mail sent even
though I have *never* used the service |
|---|
| 1 | 24mb speeds |
|---|
| 1 | 8MB Max ADSL
should achieve higher speeds on a regular basis - very slow evenings &
weekends. |
|---|
| 1 | Apart from giving
us somewhere near advertised speeds, then improving customer communications.
It takes too long to resolve problems. |
|---|
| 1 | As a commercial
organisation stick to core offerings only. Don't offer products that are not
core VOiP as this irritates customers who use the service only to have it
discontinued. Long term committment is required - Virtual Vault is, I
suspect, another short term service offering. |
|---|
| 1 | be clear about
company direction including the existence of the ISP as a whole and
individual services, not to leave customers in the dark. Be honest, patient
and helpful at all times. Site needs improving - make it easier to find
detailed FAQs and helpful information, currently it is difficult to find
some information only pointing and clicking and requires the search field to
be used instead to find a main adsl FAQ.
http://194.106.56.5/adsl/adslfaq.php the adsl faq at the customer support
page links to a seperate smaller adsl faq, this and the main adsl faq should
be merged. http://194.106.56.5/help/?is=m1ts Improve system monitoring,
keeping status pages up to date, monitor systems to identify problems
immediately. Out of hours/overnight/weekend monitoring needs to exist/be
improved. Some problems remain overnight/all weekend - extremely frustrating
for customers - especially those who do not understand why a problem exists.
Using mass e-mail should not be ruled out to notify customers of severe
problems - also localized emails can be sent which only affects a specific
group of customers. Customer privacy to be maintained and respected at all
times. Customers should not be asked for sensitive information such as
passwords - especially to be sent over unsafe methods. F2S staff should
achieve special access to accounts to identify problems without the need to
ask for passwords. Make customer support helpline cheaper if possible and
possibly introduce some form of weekend support to continue the flow of
support and avoid backlogs - especially tickets. |
|---|
| 1 | BETER CUSTOMER
SEVICE
|
|---|
| 1 | Better comms. More
stable speeds. Not being part of Tiscali. |
|---|
| 1 | Better
communication and much better support. |
|---|
| 1 | Better
communication, eg about outages etc. Their site often shows no problem even
when there plainly is. Also, there has been no indication of the practical
effects of the Tiscali takeover, eg whether users who choose to stay will
have to move onto different packages. Having been with Tiscali before, I see
no prospect of better communication once their influence is brought to bear |
|---|
| 1 | Better connection
speeds, less drop-outs, less delays in mail delivery. Free broadband offers
are increasingly tempting - fts will need to stay competitive by lowering
its basic proce rather than adding more features. |
|---|
| 1 | Better domain name
pricing |
|---|
| 1 | Bring prices down
a little Up to date information on the website as soon as there is a problem |
|---|
| 1 | By retaining a
skilled, UK - based support team and ensuring that pricing remains
competitive. By minimising the use of traffic shaping, and by absolutely
refusing to block any services. |
|---|
| 1 | By taking over
Tiscali and offering the service that F2S used to offer.
|
|---|
| 1 | communicate more,
more info on website, update the service checker, make it look nicer,
service is good, i get about 5mb not 8mb, remove the size limit for email
attachments. |
|---|
| 1 | continue to remove
users who "hog" resources unfairly. |
|---|
| 1 | deliver emails
faster; offer cheaper adsl; increase speeds closer to advertised speed |
|---|
| 1 | Dissociate itself
from Tiscali and Pipex. |
|---|
| 1 | Divorcing itself
from Tiscali! |
|---|
| 1 | drop prices |
|---|
| 1 | Drop the 0870
numbers |
|---|
| 1 | Dump 0870; Answer
questions actually asked rather than those they would prefer to hear. |
|---|
| 1 | email probs too
frequent Only communication seems to be the twice my credit card has been
hijacked and the tone is not good. Worries about recent acquisition by
Tiscali more than Pipex as I left Tiscali a few years back. Like many others
I will be monitoring standard of service. |
|---|
| 1 | Faster Speeds |
|---|
| 1 | filter spam better
Otherwise it provides what I want at a good price |
|---|
| 1 | Get rid of Tiscali
and go small independent again |
|---|
| 1 | Get themselves
unsold from Tiscali/Pipex... |
|---|
| 1 | Hmmm....
unknown... Ask DavE. |
|---|
| 1 | Improve ADSL
speeds. No/much less bandwidth throttling |
|---|
| 1 | It can't now. It
should have remained f2s. Not Pipex not Tisacalli |
|---|
| 1 | Keep talking to
your customers and look after them. Not talking or hiding and appearing to
ignore your customers pi**es them off and they leave - changing broadband
providers is relatively easy these days..... |
|---|
| 1 | Keep the
information (services / packages) flow simple |
|---|
| 1 | Keeping its
customers informed (e.g. the likely impact of the takeover by Tiscali, etc.) |
|---|
| 1 | LLU in my area -
allow higher speeds |
|---|
| 1 | Maybe too late but
Tiscali it is a bad bad news |
|---|
| 1 | More communication
regarding future direction of the company. Feedback on technical problems
that occur. |
|---|
| 1 | more communication
when things aren't working properly and when they will be fixed |
|---|
| 1 | Open support lines
on weekends and outside working hours - when I get a problem with my ADSL I
shouldn't have to wait two days to get it resolved. Also, there doesn't seem
to be any customer tracking. I had the same problem many times and each time
customer support went through all the basic steps that I knew were not
causing any issues. |
|---|
| 1 | Promise it will
not get as bad as Tiscali who I left as they are a dreadful company to deal
with |
|---|
| 1 | Publicise features
more efficiently - for example: I was told a while ago that I couldn't link
my domain name to the free webspace that came with my ADSL package, however
I find that someone on the forums has now been able to do this. |
|---|
| 1 | Quicker response
times to issues. Better communication when there are problems. Don't close
out service tickets unless you hear from the customer who had the issue. |
|---|
| 1 | Quicker response
when you phone. More people who know what they are doing and ready to give
right answers. More reliable service with faster notification times when
things fail. People who repair things at the weekend when in all probability
it fails. |
|---|
| 1 | Replying to
service query e-mails - I have two outstanding tags several months old
Download statistics - very variable service and everything disappears at the
end of the month until the system gets some usage on the line
|
|---|
| 1 | Sadly there isn't
much that can be done - it's all now part of a much larger conglomerate
which isn't likely to listen to the likes of us... |
|---|
| 1 | Sort speed
problems out properly |
|---|
| 1 | Spam filters |
|---|
| 1 | Stay around. Don't
let the Tiscali thing ruin a good brand. Constantly improve and maintain
reliability. |
|---|
| 1 | stayed independent |
|---|
| 1 | Stop being a part
of Pipex and other major ISPs and concentrate on being an INDEPENDANT ISP
who does not rise prices at their whim and without warning. |
|---|
| 1 | Stop the internet
drops we keep getting |
|---|
| 1 | Stupid thing to
say I know - but go back to being an independent. The sale to the dreadful
Pipex was disastrous and now we've gone to the utterly abysmal Tiscali. Talk
about "out of the frying pan, into the fire"! |
|---|
| 1 | Tell us about
Tiscali - we all want to know what is likely to change. Update the web
hosting database amounts - should be Gbs not 200Mb space and 10Mb datbase -
the database amount is particularly poor. |
|---|
| 1 | The changes of
ownership have created a lot of uncertainty about products and pricing |
|---|
| 1 | The Lite cap of
5GB is now becoming small compared with other ISPs. Plus others give better
unlimited off peak hours during the day & all day weekend. |
|---|
|
|
28.
If you have sent an email to Support, how long does it normally take you to
receive a reply?
| A Few Hours |
5.9% |
(7) |
| A Day |
24.4% |
(29) |
| 2-4 Days |
20.2% |
(24) |
| 4-7 Daus |
8.4% |
(10) |
| 1-2 Weeks |
1.7% |
(2) |
| Over 2 weeks |
5.0% |
(6) |
| I never recieved a reply |
11.8% |
(14) |
| TOTAL |
77.3% |
119 |
|
29.
If you have contacted freedom2surf technical support by email and received a
response how satisfied have you been with it?
| Very Satisfied |
9.2% |
(11) |
| Satisfied |
32.8% |
(39) |
| Dissatisfied |
16.0% |
(19) |
| Very Dissatisfied |
7.6% |
(9) |
| TOTAL |
65.5% |
119 |
|
30.
If you have called freedom2surf technical support, how long on average does
it take for you to get through to someone?
| 0-10 Mins |
16.0% |
(19) |
| 10-20 Mins |
13.4% |
(16) |
| 20-40 Mins |
11.8% |
(14) |
| 40-60 Mins |
7.6% |
(9) |
| 1-2 Hours |
1.7% |
(2) |
| 2-4 Hours |
1.7% |
(2) |
| Over 4 Hours |
|
(0) |
| TOTAL |
52.1% |
119 |
|
31.
If you have contacted freedom2surf technical support by phone, how satisfied
have you been with the response?
| Very Satisfied |
12.6% |
(15) |
| Satisfied |
26.9% |
(32) |
| Dissatisfied |
11.8% |
(14) |
| Very Dissatisfied |
1.7% |
(2) |
| TOTAL |
52.9% |
119 |
|
32.
Do you feel freedom2surf's opening hours for technical support are long
enough?
| Yes |
26.9% |
(32) |
| No |
47.1% |
(56) |
| TOTAL |
73.9% |
119 |
|
33.
Have you ever had a problem with billing on your freedom2surf account?
| Yes |
24.4% |
(29) |
| No |
74.8% |
(89) |
| TOTAL |
99.2% |
119 |
|
|
34.
How helpful do you find the following departments within Freedom2Surf on a
scale of 1-5, with 5 being very helpful and 1 being not helpful at all. If
you have had no experience with a department please leave it's entry blank.
|
Average rank |
|
1 |
2 |
3 |
4 |
5 |
|
|
| Billing and Accounts |
|
(3.5) |
| Broadband Administration |
|
(3.7) |
| Domain Name Administration |
|
(3.5) |
| Sales and Pre-Sales |
|
(3.7) |
| Major Accounts & Reseller Sales |
|
(3.1) |
|
|
35.
Were you surprised when Tiscali bought out Pipex which has led to
Freedom2Surf becoming part of Tiscali?
| Yes |
72.3% |
(86) |
| No |
26.1% |
(31) |
| TOTAL |
98.3% |
119 |
|
36.
Do you feel that freedom2surf will improve or decline following the transfer
to Tiscali?
| Improve Greatly |
0.8% |
(1) |
| Improve somewhat |
|
(0) |
| Stay the same |
13.4% |
(16) |
| Decline somewhat |
43.7% |
(52) |
| Decline greatly |
40.3% |
(48) |
| TOTAL |
98.3% |
119 |
|
37.
How will the change over to Tiscali effect your plans to stay with
Freedom2Surf?
| I have already left |
10.1% |
(12) |
| I am in the process of leaving |
7.6% |
(9) |
| I want to wait to see what effect it has |
76.5% |
(91) |
| I am unlikely to leave |
5.9% |
(7) |
| I will never leave |
|
(0) |
| TOTAL |
100.0% |
119 |
|
38.
If you have migrated to another ISP as a result of the Tiscali Takeover which
one is it?
| BT Broadband / BT Yahoo |
0.8% |
(1) |
| TalkTalk/AOL |
|
(0) |
| Orange/Wanadoo |
|
(0) |
| Plusnet |
0.8% |
(1) |
| Zen |
3.4% |
(4) |
| ADSL24 |
8.4% |
(10) |
| IDNET |
|
(0) |
| Newnet |
|
(0) |
| Be Unlimited |
3.4% |
(4) |
| Virgin Media |
|
(0) |
| Sky Broadband |
2.5% |
(3) |
| Other: eclipse |
0.8% |
(1) |
| Other: O2 |
0.8% |
(1) |
| Other: O2 Broadband |
0.8% |
(1) |
| Other: ukonline |
0.8% |
(1) |
| TOTAL |
22.7% |
119 |
|
39.
What are your feelings on the possible chance of tech support moving to
off-shore call centers?
| It would not bother me |
15.1% |
(18) |
| It would make me leave |
67.2% |
(80) |
| I do not need support |
15.1% |
(18) |
| TOTAL |
97.5% |
119 |
|
40.
Do you feel that freedom2surf will, in the future vanish as a name altogether
and come under the Tiscali name?
| Yes |
82.4% |
(98) |
| No |
15.1% |
(18) |
| TOTAL |
97.5% |
119 |
|
41.
If you have any questions in relation to the takeover by Tiscali, please
enter them here, we'll send the best ones on to Tiscali to attempt to get
answers.
| # | Response |
|---|
| 1 | 1. Will I keep my
static IP adddress. 2. Will all internet protocols remain open and
unblocked? 3. Will DNS management remain available? |
|---|
| 1 | Are you going to
look after me as a customer and provide a reliable, keenly priced and
improving service? |
|---|
| 1 | As Tiscali do not
offer Domain registration on consumer packages, what will happen with
domains registered through f2s? How will they handle support? |
|---|
| 1 | Can I retain my
e-mail address if the freedom 2 surf vanishes |
|---|
| 1 | Do Tiscali not owe
more money than they are worth .
|
|---|
| 1 | Do you expect ADSL
prices and limitations (fair use, etc) to change under Tiscali's control? |
|---|
| 1 | Do you plan to
abandon the Freedom2Surf brand and merge F2S customers with Tiscali? If
Freedom2Surf customers are to be merged with Tiscali, will this happen
before or after the move to the Tiscali network? If Freedom2Surf customers
are merged with Tiscali, will all current F2S web domains then forward a
user to the Tiscali site, and the current F2S site content shut down? Are
there plans to shut down current Freedom2Surf support services in future and
transfer them off uk shores because of cheaper running costs? Are there any
major changes to be made to pricing and features of Freedom2Surf broadband
packages in the future? if yes, any details that can be disclosed? Are there
any plans for Freedom2Surf to receive major cosmetic changes such as a
change in logo and/or complete site redesign? |
|---|
| 1 | freedom2surf
generally works well. Don't fix and change things that don't need fixing and
changing - If you get it wrong your new customers will quickly leave. |
|---|
| 1 | Generally F2S have
offered a great service, particularly when I have needed help or advice. I
hope that the takeover by Tiscali won't degrade this level of service. |
|---|
| 1 | Having had
experience in trying to help a friend obtain support unsuccessfully from
Orange's overseas help desk, I persuaded them to migrate to F2s. They were
very pleased with the support they got from F2s at that time (over 12 months
ago). If I ever needed support and I found that Tiscali's help-desk proved
to be as bad as Orange's was, I would DEFINITELY migrate. |
|---|
| 1 | How much notice
will F2S users be given of fundamental changes to the operation of their
accounts (e.g. moving to Tiscali infrastructure, Tiscali billing etc.)? |
|---|
| 1 | I have already
answered this earlier |
|---|
| 1 | I want my F2S
email address to remain for years! |
|---|
| 1 | If Tiscali is so
great, why is my f2s line 2mb faster than my neighbours Tiscali one (both
LLU max)? Why does my neighbour suffer constant disconnections from Tiscali
DNS, when my f2s DNS stays up for months at a time? What is Tiscali going to
"improve" at freedom2surf? |
|---|
| 1 | Is Freedom2 Surf
going to stay as it is or be incorporated into Tiscali? |
|---|
| 1 | It's simple: If
you want to keep customers, give them better value. |
|---|
| 1 | No Questions..
just one statement... Do a good job! |
|---|
| 1 | Not a question,
merely a comment. Only a gentleman's agreement on contract length and terms
keeps me around till January. After that I have wings. |
|---|
| 1 | Not exactly a
question. But it is a great shame that another company like f2s has been
bought out by the big tme players |
|---|
| 1 | One thing that
does bother me is the assimilation of the freedom2surf name into tiscali.
Leading to a number of questions: * Will this mean that we will lose our
"whoever@f2s.com" email addresses (to become "whoever@tiscali.com"). My
whoever@f2s.com email addresss is used at a number of websites and I have no
wish to have to change this to whoever@tiscali.com in all cases. If I have
to do this, I may as well leave. * Will the www.freedom2surf.net pages
disappear so we would need to manage our accounts at www.tiscali.com? * What
sort of web hosting/database services will be provided? Will these be on
Linux/Windows? Will we get a choice? * How much web hosting/database space
will be provided? * Will php be supported? What version? * Will MySQL be
supported? What version? * What will be the FUP? How will this differ from
that currently in force by F2S/Pipex? * Will Tiscali support VPN? This is
vital for my work. |
|---|
| 1 | Really do need to
get more technical knowlegable staff intead of just providing stock answers
and staff that are pro-active and willing to put matters right. |
|---|
| 1 | This came totally
out of the blue, I have used a Tiscali reseller in the past (homecall) and
its a experience I try to forget. |
|---|
| 1 | Tiscali took over
Lineone and lots of false promises followed so i left and joined F2S, F2S
was great while it lasted now they will be swallowed by the big great white
shark. |
|---|
|
